30-Day Money-Back Guarantee

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Last Updated: December 2024

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OUR PROMISE TO YOU

At BioGrounded, we believe reconnecting to the Earth should be effortless — and risk-free.

That's why every purchase is backed by our 30-Night Money-Back Guarantee. If you don't feel the difference, you don't pay.

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HOW IT WORKS

Try It For 30 Nights — Completely Risk-Free

We know everyone's body is different. Some people feel the difference after one night. Others need 2–3 weeks to notice reduced swelling, better sleep, or less morning stiffness.

That's why we give you a full 30 nights to experience the benefits of grounding for yourself.

If you're not satisfied for any reason, simply contact us within 30 days of delivery for a full refund — no questions asked.

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ELIGIBILITY

You're eligible for a full refund if:

✅ It's been 30 days or less since your order was delivered
✅ You've given the sheet a fair try (we recommend at least 7–14 consecutive nights)
✅ The product is in resalable condition (lightly used is fine; heavily soiled/damaged is not)
✅ You contact our support team to initiate the return

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WHAT'S COVERED

Our 30-day guarantee covers:

• Full purchase price refund (minus original shipping costs, if applicable)
• All BioGrounded Fitted Grounding Bedsheets
• All sizes and bundle purchases

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WHAT'S NOT COVERED

The following are not eligible for refund:

❌ Returns requested after 30 days from delivery date
❌ Products that are excessively damaged, stained, or not in resalable condition
❌ Bonus items or promotional gifts (if included in your order)
❌ Original shipping costs (unless the product arrived defective or incorrect)

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HOW TO REQUEST A REFUND

It's simple:

Step 1: Contact Us

Email us at support@biogrounded.com with:

• Your order number
• Reason for return (optional, but helps us improve)
• Confirmation that the product is in resalable condition

Step 2: We'll Send Return Instructions

Within 1–2 business days, we'll email you:

• A return authorization
• The return shipping address
• Any additional instructions

Step 3: Ship It Back

Pack the sheet securely and ship it back to us using a trackable method.
Note: Customer is responsible for return shipping costs unless the item arrived defective or incorrect.

Step 4: Get Your Refund

Once we receive and inspect your return (typically 3–5 business days after arrival), we'll process your refund to the original payment method.

Refunds typically appear in 5–10 business days, depending on your bank or card issuer.

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DEFECTIVE OR DAMAGED ITEMS

If your BioGrounded sheet arrives damaged, defective, or not as described:

🔄 We'll replace it for free or issue a full refund (including shipping)
📧 Contact us within 7 days of delivery with photos of the issue
📦 We'll cover return shipping costs

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EXCHANGES

We currently do not offer direct exchanges.

If you need a different size or color:

1. Request a refund for your current order
2. Place a new order for the correct item

This ensures you get your preferred product as quickly as possible.

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CANCELLATIONS

Before Your Order Ships:
Contact us immediately at support@biogrounded.com. If we can cancel before fulfillment, we'll issue a full refund within 3–5 business days.

After Your Order Ships:
Once shipped, the order cannot be cancelled. However, you can refuse delivery or return it under our 30-day guarantee.

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REFUND PROCESSING TIME

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INTERNATIONAL ORDERS

Our 30-day guarantee applies to all orders, including international purchases.

Please note:

• Customer is responsible for return shipping costs (unless item is defective)
• International return shipping may be expensive; we recommend using a trackable method
• Customs fees, duties, or taxes are non-refundable
• Refunds are issued in the original currency charged